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Future Focus Infotech Pvt. Limited is looking for Service Desk / Technical Support

Job Profile

Qualification: Any Graduate
Experience: Fresher / 6 Months to 1+ Years
Should have experience in Service Desk Coordinator

Around 0.6 to 1 year experience in Service Desk Coordinator
Experience in handling Service Desk Coordinator role like (IT Call Logging, Mail Supporting, Raising Tickets)
Hands On Experience in SLA

Job Responsibilities:

Receive, respond and log Incidents & Service Request using IBM provided tool and try to resolve the calls on phone.
Initiate Call record. A Call record may include information such as End User information, Call record number, date and time opened, service requested, problem description or symptoms, Call assignment , Call status, and Call resolution and closure information.
Classification of calls and referral to appropriate agency /group
Dispatch or transfer / escalate unresolved Calls, as appropriate to correct resolvers
Track & follow-up with designated group, service provider to ensure that service level commitments are adhered to.
Provide status on Calls to all Stakeholders

Job Location : Mumbai (Dadar) (Andheri)
Notice Period: Immediate
CTC offered upto : 15000

If you are interested in above opportunity, send updated CV and below information to Kindly mention the below details.

Current Company:-
Payroll Company:-
Total Exp-
Rel Exp-
Current Location & Address:-
Current CTC -
Expected CTC-
Notice Period-

It would be highly appreciated if you can refer this job opportunity to your friends/ colleagues who would be interested for this position.



IT-Hardware/Networking, IT- Hardware Customer Support, H/W Installation/Maintenance, Network Administration, Troubleshooting


0 - 2 yrs




B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, IT Service Desk, IT Helpdesk

Company Profile

Future Focus Infotech Pvt. Limited, are pioneers, in India, providing Strategic IT HR Consulting (IT Contract Staffing & Placement services) and Managed Solutions (End-to-end Software Project management) to the Top ranked Software & IT Consulting companies in India, the USA and the UAE. Our business interests are national, catered through our offices located in Chennai, Bangalore, Hyderabad, Delhi, Mumbai, Pune, Kochi and Kolkata in India.

Over the past 20 years we have established ourselves as Strategic IT HR consulting partners with Top IT Organizations like TCS, Wipro, IBM etc. Additionally we have also forged several valuable relationships with tier-1 IT companies like, Infosys etc.


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