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Singular is looking for Technical Support Engineer




Job Profile

We re seeking experienced Technical Support Engineers for our Bangalore office with technical, organizational and communication skills to join our growing team. In this customer-focused role, you ll handle various B2B customer/ partner communication as well as deep dive into the issues that they raise including full-on research, debugging and delivery.

If you are exceptional technical aptitude, with precise written and verbal communication skills, you find it easy to speak to technical and non-technical audiences alike. If you are highly energetic and are able to think quickly in a customer-oriented environment, and willing to learn and develop in a young, advanced environment, this is the place for you.

What you will do:

Be the first point of contact for Singular s clients and partners, troubleshoot issues or escalate them internally
Research, debug and solve client s issues
Work closely with Support, Product and Engineering teams to improve and grow the product offering
Serve as an advocate for customers with the product organization
Become an expert in mobile marketing and Singular s product offering
Play a significant role in the growth and development of our customer support competency

Who you are:

Fluent English (verbal and written) a must
Ability to write short technical explanations in English a must
Service-oriented person
Ability to self-manage time and prioritize tasks accordingly
Ability to work effectively in a fast-paced, innovative environment demonstrating high energy, a sense of urgency, and decisiveness
Aptitude to multitask with a high volume of tasks
Responsible, independent and autodidact
Team player with solid communication and presentation skills

What you will need:

At least two years of experience as Technical Support or QA
Previous experience in a B2B SaaS company an advantage
B.A required in a relevant technical field
Ability to effectively interact with both technical and non-technical audiences and communicate effectively between the two
 



Specialization

Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)

Experience

2 - 4 yrs

Location

Bangalore

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others

Key Skills

Technical Support, Debugging, Customer Support, Marketing research

Company Profile

Singular is a marketing intelligence platform that unifies marketing analytics, giving marketers actionable insights frompreviously siloed data. By connecting upper funnel marketing data with lower-funnel attribution data, marketers can measureROI from every touchpoint across multiple channels and optimize spend down to the most granular levels. Singular currentlytracks over $10 billion in digital marketing spend to revenue and lifetime value across industries including commerce, travel, gaming, entertainment, media, and on-demand services. Singular customers include companies like Lyft, Yelp, Airbnb,LinkedIn, Symantec, Zynga, Match, and Twitter. Singular is backed by Norwest Venture Partners, General Catalyst, ThomvestVentures, Method Capital, Translink Capital, DCM and Telstra Ventures.
 



Address

https://boards.greenhouse.io/singular/jobs/4723998002

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

7/30/2020


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