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Lionbridge Technologies Inc. is looking for Technical support Engineer




Job Profile

The Technical Support Engineer will provide customer focused technical Level 2 support to Technology end users internally in Lionbridge and to our external customers. They will work closely with other Support Engineers along with Development and Product Management to make our software more intuitive and easier to support. The candidate will have key knowledge of Lionbridge Language Technology and how teams use this to deliver to our customers.

What You Will Do-

Provide Level 2 support to Technology customer/end users and Lionbridge.
Work closely with Development and Product Management to make our software more intuitive and easier to support.
Update and create online knowledgebase articles to reduce support requests.
Creates temporary 'work-arounds' for immediate customer/ end users issues where appropriate
Provides assistance, problem resolution, and training on tools and products to other technical support personnel
Work in a 25/5 Shift model
As we are supporting our Customers 24/7 there may be times when some off hours work may be required. This may contain overtime hours to be completed along with off hours calls(for which there is an expectation to answer/follow on) escalations in order to support our Technology Incident PO process. Remuneration for this work will be provided per local HR guidelines

Technical Requirements in order to be successful:

Knowledge of Lionbridge's Technology and key knowledge of how these are used by Lionbridge OPS
TW, TMS, FW, LCX, Gemini, CTE
Ability to understand SQL queries and create simple queries
Competency in at least one scripting language (eg Python/PowerShell) a bonus

Key Requirements in order to be successful:

Excellent English verbal and communication skills.
Two plus years experience working in the Localization Business
Ability to diagnose, report, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.
Excellent understanding of Lionbridge operational process when involving Lionbridge partners to complete translation activities.
Excellent customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations with upset or frustrated end users of support.
Shows ability to dig into technical issues to identify route cause and derive impact
Ability to work Shift Model

In Return You Can Expect

The ability to work on a wide variety of Lionbridge Applications and new technologies
The ability to influence the roadmap of Lionbridge Applications
Work in a friendly remote team with counterparts worldwide
The ability to drive support process improvements which improves Lionbridge's ability to support our customers needs
 



Specialization

IT-Software, Desktop Support, Network Administration, IT-Software Others

Experience

1 - 4 yrs

Location

Mumbai

QualificationQualification

B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Product Management, SQL Queries, Customer service

Company Profile

We’re bridge-builders. Barrier-breakers. Linguistic experts and cultural translators. We build deep relationships with the biggest brands in the world, so they can build deeper relationships with their customers. We’re fluent in 350+ languages, and we work from more than 5,000 cities as we combine human empathy and machine intelligence. We’ve been doing it for 20+ years, and we’re just warming up. Through our world-class platform, we orchestrate a network of 500,000 passionate experts around the world, who partner with brands to create culturally rich experiences.

While our roots began in translation, our work today encompasses the realms of linguistics, AI, and data quality. Our experts dig deep to convey the most with every word and extract the most from every data point. Powered by people and augmented by cutting-edge technology, we deliver resonance with speed, scale, and precision.
 



Address

https://careers.lionbridge.com/jobs/technical-support-engineer-mumbai-maharashtra-india-1bd4e5b5-7130-4839-a039-5be4c20c0f5f

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

8/2/2020


[Apply Here Online]











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