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WebEngage is looking for Product Support Engineer




Job Profile

Job Responsibilities:

Provide enterprise grade support to our clients over email and phone
Address core technical queries related to the product.
Troubleshoot bugs faced by our clients. This typically involves working with REST APIs, HTMLCSS and Javascript
Perform cause analysis of customer issues via in-depth research and analysis using information from product logs and other databases
Collaborate with Engineering and Data Analytics to help solve customer issues and provide reports
Ensure speedy resolution of issues while maintaining high customer satisfaction

Desired Skills:

BE/ B.Tech or BSc in the field of IT or Computer Science
Hands on experience with HTMLCSS and Javascript
Excellent written and verbal communication skills
Ability to explain complex concepts through clear and accurate writing
People skills and having the gift of the gab to handle tricky situations
Ability to complete large volumes of work quickly and independently with a high level of drive, initiative and self-motivation
Comfortable working in a 24x7 rotational shift environment
 



Specialization

IT-Software, Desktop Support, Network Administration, IT-Software Others

Experience

0 - 2 yrs

Location

Mumbai

QualificationQualification

B.E./B.Tech, B.Sc, BCA/BCS

Key Skills

Technical Support, Product Support, Javascript, E-commerce, HTML

Company Profile

WebEngage helps you craft contextual and personalized campaigns to engage your users through Push Notifications, In-app Messages, SMS, Web Push, Emails, WhatsApp, Facebook and more! Our mission is to enable businesses to create personalized experiences at a massive scale. But every journey begins with a small step. Ours began with the aim of making marketing more real! We wanted to enable brands to put the human element back in their marketing to create user engagement that feels real, just like talking to a friend.
 



Address

https://webengage.com/current-openings/#op-372809-product-support-engineer-fresher

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

8/2/2020


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