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XL Dynamics India Private Limited is looking for IT Help Desk/ Support Engineer




Job Profile

KEY RESPONSIBILITIES:

Providing technical support for all hardware/software problems.
Maintaining overall ownership of user's issues & ensuring resolution within agreed service levels.
Managing the help-desk system by recording appropriate information for fault incident and resolving the fault from a remote location or by accessing the user's desktop.
Managing service requests, software installations, new computer setups, upgrades, etc.
Supporting the following technologies: Microsoft Office, Internet Explorer, Windows, desktops, laptops, printers, network printer, NICs, basic LAN/ WAN connectivity and others as assigned.
Troubleshooting network related issues.
Troubleshooting login and domain related issues.
Troubleshooting operating system and general software related issues.
Recording escalations from employees and notify the IT head on any operational escalations and complaints.
Resolving the queries in accordance with help-desk escalation process.

Job Shift: Day / Night
Work Experience: 0-5 Years

Education: We hire based on individual talent, skill and work ethic.
Formal degrees are not a material in our hiring decision

Job Location: Navi Mumbai
Salary Range: INR3,00,000 - INR 5,00,000 p.a

Note:

Candidates with B.E in any other stream can apply if they have done relevant hardware and networking course.
We do not have rotational shifts.
We welcome candidates based out of Mumbai. Initial relocation support in the form of travel and accommodation reimbursement will be provided to candidates who have been offered employment, as per the company policy.
The complete recruitment process may take the entire day; candidates are therefore requested to plan out their schedule accordingly.
Candidates who have already appeared for our selection process in the last 3 months are not eligible for this opening.

Please email your resume to resume@xldynamics.com to schedule your telephonic interview.
 



Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration

Experience

0 - 5 yrs

Location

Mumbai

QualificationQualification

B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

IT Helpdesk, Networking, Technical Support, LAN/ WAN Connectivity, Network Troubleshooting

Company Profile

XL Dynamics India Private Limited was established in 2002 and incorporated in 2005, with its wholly owned office located in Navi Mumbai.We are a privately held corporation providing IT, audit and quality control outsourcing solutions to a defined clientele in the US mortgage industry.

Being a technology savvy organization, we have helped clients to develop integrated technology platform to bring the best of the mortgage solutions. Our experience in financial services and the mortgage banking industry, with a blend of technology and our focus on providing the highest quality financial services to our clients in US from our operation centers in India; enables us to provide the most efficient and cost effective services to our customers.
 



Address

Not Provided

Email Address

resume@xldynamics.com

Contact Number

Not Provided

Posting Date

9/27/2020













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