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Knoah Solutions Private Limited is looking for Technical Support Executive (Chat & Email)




Job Profile

Eligibility Criteria:
Undergraduate & above (No backlogs & Not pursuing any regular studies).

Roles & Responsibilities:

Responsible to provide excellent customer service, solving questions and complaints related to IoT products (automated home appliances), electronic products including high definition consumer goods, Smart phones & Tablets and/or technical assistance through web-chat and email based communication tools.
Offer Products as an upgrade in service and/or offer new products.
Responsible to receive high volume of incoming Chat conversations and responds to inquires in a manner which meets quality and performance standards.

Troubleshoot and resolve customers' service problems and schedule field service calls when necessary.
Responsible to sell and upgrade company core products in accordance with company requirements and customer needs.
Responsible to save customers from disconnecting services, repair, and respond to other types of inquiries.
Respond to customer complaints in a professional manner; attempt to resolve complaints successfully in accordance with established guidelines.
Responsible to document customer transactions accurately in the appropriate systems.
Coordinate with the co-workers, lead persons and other departments as appropriately.

Key Skills:

Excellent written and verbal communication skills
Any Under Graduate/ Graduate can apply
Candidate with 0- 2 years experience in BPO Industry
Knowledge on networking concepts & Technical troubleshooting ISP issues /DTV/ Blue Ray Players / automated home appliances

Typing Speed above 30 wpm
Willing to work in Night Shifts or rotational shifts (24/7)
 



Specialization

Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)

Experience

0 - 2 yrs

Location

Hyderabad

QualificationQualification

Diploma, B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others

Key Skills

Technical Support, Non Voice Process, Customer Support

Company Profile

Knoah Solutions is a leading global Business Process Outsourcing and Contact Center Solutions provides Multi Channel Customer Engagement solutions.
 



Address

https://saas.talentnow.com/knoahindia/Careers/Careers/SubmitResume/JPC109845

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

10/16/2020


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