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Sitel India Private Limited is looking for Technical Support Executive




Job Profile

Candidate must have effective English Oral & verbal communication skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display positive attitude. Stay current with system information, changes and updates

Job Responsibility:

Answer inbound calls & chat, Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services;
Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more Covering a full range of Clients products and services including obtaining all information necessary for resolution of transaction.
Achieve sales targets by effectively communicating benefits of products and services to customers.
Be knowledgeable of all Clients marketing initiatives and effectively communicate marketing campaigns and promotions to customers.

Utilize all available resources to reach out to prospects and turn those prospects into customers Sales through Customer Service All other duties as assigned Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers and clients business; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates

Note: This is a Work from home option post situation is back to normal . You will have report back to office for regular work.

Kindly send your updated resume to arun.p@sitel.com
 



Specialization

IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, Security

Experience

0 - 4 yrs

Location

Chennai

QualificationQualification

B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, DNS, Mcafee Antivirus, Firewall

Company Profile

SITEL is;

* World€™s Leading BPO.
* Handle 3 million contacts every day.
* 60000 Employees Worldwide.
* 145 centers in 27 countries.
* 350 clients
* 36 languages
* Rated No.1 Contact Center Globally by the Black Book of Outsourcing, 2nd time in a row
 



Address

SITEL INDIA , Ramanujan IT CITY, HARDY Tower 1st floor, Rajiv Gandhi Salai, Taramani, Chennai -113

Email Address

arun.p@sitel.com

Contact Number

Not Provided

Posting Date

1/5/2021














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