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eTeam Info Services Pvt. Limited is looking for Technical Support Engineer




Job Profile

Qualification Required: Any Graduation & Any Post Graduation
Experience Required: 0.6 to 5 Years (handling calls)
Work location: Bangalore.

Working Shift: Rotational shift (24*7 Shift)
Cab facility: Provided by Company
Working days: 5 days in a Week
Process: Global Process. (Voice)

Key Responsibilities:

Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements.
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.
Escalates complex problems to the Remote Support Engineering staff or Field Engineering. Typically provides technical support for Internal and External customers.

Escalates complex problems to higher level of expertise within organization.
Responsible for providing the first-line of after-sales telephone technical support of hardware, Operating Systems, sub-systems and/or applications for customers and/or employees.

 



Specialization

IT-Software, Desktop Support, Network Administration, IT-Software Others

Experience

0 - 5 yrs

Location

Bangalore

QualificationQualification

B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Installation, Maintenance, Troubleshooting

Company Profile

eTeam was formed in 1999 with the goal of becoming the company of choice for clients, talent and staffing professionals. Today, we’re one of the fastest-growing global companies and ranked as one of the best companies to work for by Staffing Industry Analysts. We aspire everyday to do quality work for our clients and help our talent work at some of the most amazing companies.
 



Address

Not Provided

Email Address

pmohanty@eteaminc.com

Contact Number

Not Provided

Posting Date

1/17/2021













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