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Thales India Private Limited is looking for Technical Support Engineer

Job Profile

Candidate must have a Degree in Engineering or a related field with 1 to 2 years of experience in IT administration. Experience with Linux or Unix Administration, Unix or Shell Scripting, Ticketing systems and call, Escalation, Incident and Customer Relationship Management.

It would be preferred if you have experience in technical support.
Strong verbal and written communicator, organized, process-minded and a team-player.
Must be fluent in English.

As an Operations and Support Engineer for the Gemalto Global Services team, you will provide Tier I technical support and incident management for hosted and managed services. You will also be a part of a global team that delivers 24/7 support and incorporates service monitoring to meet the requirements of customer service level agreements.

A week in the life of an Operations and Support Engineer L1: You will establish and maintain contact with customers for request and incident management. You will deliver Tier I technical support for customers on hosted and managed services and escalate critical issues to Tier II support. You will provide service monitoring and associated predefined actions on hosted and managed service and escalate to Tier II as needed.


IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, IT-Hardware-Others


1 - 2 yrs




B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Technical Support, Monitoring, Service Operations

Company Profile

Thales has been present in India since 1953. Headquartered in Noida, the company has other operational offices and sites in Bengaluru, Gurgaon, Hyderabad, Mumbai and Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India’s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity & Security markets.


Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date


[Apply Here Online]

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