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Orcapod Consulting Services Pvt. Limited is looking for IT Service Desk/ Technical Support

Job Profile

The position is open with one of our leading Client for Service Desk Engineer/ Technical Support (International Voice Process Experience)

Work Experience- Fresher/ 0 to 4 Years
International Technical Voice Process Experience must


Excellent written and verbal communications skills (English)
Excellent Troubleshooting skills, search skills, ability to approach problems logically
Tier 1 Production Application trouble shooting skills Windows, Networking etc
Willing to work in 24X5 environment
Excellent Customer service skills
Customer service orientation and ability to work in a team
Good interpersonal and communication skills
Excellent Soft skill, Communications skills (Voice & Email) to handle customers across the globe
Good typing skills

Sales Force Certification preferred
Ensure on meeting daily KPIs
Receiving and making end user calls
Provide first level resolutions
Ticket creation/ Categorization/ Prioritization
Ticket escalation to respective Support Group
Incident resolution and recovery

Job Location- Hinjewadi, Pune
Shift- Rotational shift ( Transportation Available)
Bonds- 2 Years

Please go through the details and share me your interest for the same along with your CV and below details on

Current CTC (Fixed + Variable)
Expected CTC
Notice Period


IT-Hardware/Networking, IT- Hardware Customer Support, Troubleshooting, H/W Installation/Maintenance, Network Administration, IT-Hardware-Others


0 - 4 yrs




B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

Service Desk/ Technical Support (International Voice Process)

Company Profile

Orcapod Consulting Services is India’s leading talent supply chain company; providing broad range of services and solutions around demand planning, talent acquisition, talent management and platform driven HR services. We want to give strategic edge to our clients so they win in the marketplace. Our integrated approach towards Talent Supply Chain Management includes Solutions like MSP, RPO, Conventional Staffing, Rebadging, Employee Lifecycle Management, Freelance Management System. Our Consulting Lineage help us to attract and retain high performing workforce, that works as effective extension to our client’s team.


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