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CMS Computers Limited is looking for Technical Support Engineer




Job Profile

Candidate should be BE/ B.Tech (Computer/ IT/ Electronics)/ MCA/ M.Sc. Computer Science/ Equivalent or higher from a recognized university. Any IT experience is desirable

Good communication Skills (Speaking & Writing in the English Language)
Basic Knowledge of Cloud Computing/ Web hosting/ Internet Services
Basic Knowledge of operating systems i.e. Windows/ Linux etc
Basic Knowledge of Networking protocols such as TCP/IP, FTP, HTTP, HTTPS, SSH, RDP, etc

Roles and Responsibilities-

The Cloud Support Desk accomplishes its service targets by ensuring the delivery of uninterrupted services by 24x7x365. The Support Desk shall be responsible for Monitoring & Coordinating as a single point of contact window in getting the query/ complaints/ issues attended (over various channels like online system/ email/ telephone etc.) and subsequently get answered/resolved. These query/ complaints/ issues related to Cloud may be of type like new service request, query, complaints about fresh Cloud registration, Cloud account creation, allocation of VMs and/or compute resources (CPU, RAM), settings of Network/ Storage, Backup Services, Patch updates, Firewall ports opening, VPN Connections, etc.

Coordination with end-users, generation of ticket ID for the services related to Application/ Web Services, Servers, Network, Storage, Firewall, VPN, Backup Services, etc. Each call must be assigned with its severity level. Escalate thcae lls to the respective core team looking after the Cloud Infrastructure, Network, Security or Storage, VPN Services, etc. of NIC running from/ outside the Data-Centre, 3rd party Vendors for Hardware repair/ installations, etc. if necessary as per defined escalation matrix.

The team should have adequate knowledge to resolve basic problems on their own. If a person or team is not able to resolve the problem within the stipulated time frame then needs to escalate accordingly. This support desk shall act as the first level of support for any issues related to the Cloud Services.
 



Specialization

IT-Software, Desktop Support, Network Administration, IT-Software Others

Experience

0 - 1 yrs

Location

Delhi, Noida, Pune

QualificationQualification

B.E./B.Tech, MCA/PGDCA, B.Sc, BCA/BCS

Key Skills

Technical Support, Cloud Support Desk, Customer Support

Company Profile

Founded as Computer Maintenance and Services Company in 1976, CMS Computers Limited is a pioneer and leader in the Indian ICT industry. With more than 4000 employees spread across over 100 locations in India, CMS Computers is adding value to every industry through its products, services, and offerings. CMS's long track record is also attributed to its enviable client base, unrivaled domain expertise, and strategic partnerships. With a strong culture of excellence, we will continue to simplify lives, leveraging cutting-edge innovations in technology.
 



Address

https://www.cms.co.in/career.php?&cat_id=8#tabs-4

Email Address

Online Applications Only

Contact Number

Not Provided

Posting Date

3/30/2021


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