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Sitel India Private Limited is looking for Technical Support Executive




Job Profile

Applicant should be currently staying in Chennai or ready to relocate to Chennai if offered with proper Broadband connection willing to WFH / WFO, IF WFO Door step Pick-up & Drop will be provided***

Process: Anti-Virus - Technical Support

Responsibilities:

Passionately provide L1-L2 call technical support to the company's customers and business partners.
You will strive to understand perfectly what the client needs, gather all relevant information from them and resolve the case.
Be committed for our customers and share our dedication in striving to deliver world class technical & customer support and first call resolution!
Provide follow-up customer contact to ensure satisfactory resolution of incidents.
Co-operate with other members of the technical support team, sales team and other departments.
Follow standard processes and procedures;

Identify and escalate priority issues per Client specifications;
Redirect problems to appropriate resource;
Accurately process and record call transactions using a computer and designated tracking software;
Offer alternative solutions where appropriate with the objective of retaining customers and clients business;
Organize ideas and communicate oral messages appropriate to listeners and situations;
Follow up and make scheduled call backs to customers where necessary;
Stay current with system information, changes and updates

Mandatory Technical Skills:

IP Configuration and troubleshooting
Antivirus Troubleshooting
Knowledge about Windows Operating system(System restore, Fragmentation, MSconfig & Task manager)
Handling of Device manager & Windows Update
Firewall and VPN usage

Job Qualifications:

Effective English oral communication skills
Excellent, analytical, listening and organizational skills
Excellent customer service skills and great enthusiasm for helping customers
Must be able to prioritize and complete all job duty requirements
Must be able to adhere to schedule changes based on department and/or business
Must be an energetic self-starter with the ability to work both independently and within a team
Excellent time management skills, attention to detail and the ability to multi task
Competent in MS office and web browser environments
Ability to continually display positive attitude.
Stay current with system information, changes and updates

Additional Benefits Attractive incentives and other employee benefits (Exclusive of CTC) Free cab facilities (Home pickup and home drop)

Shift : Rotational Night Shift / Rotational off

Work Location:
SITEL INDIA Ramanujam IT Park, Hardy towers,
1st Floor, C block, Rajiv Gandhi Salai, OMR Road,
Taramani, Chennai - 60 0113

Landmark : Opposite to Thiruvanmiyur railway station.

NOTE: The mode of Interview Will be VIRTUAL ONLY.
Interested candidates kindly contact to the number mentioned below.

Contact Details: 8925062723
(Kindly Contact between 10.00 am - 1.00 pm)
 



Specialization

Operations/Customer Service, Technical Support, Customer Service (Voice), Customer Service (Web)

Experience

0 - 3 yrs

Location

Chennai

QualificationQualification

B.A., B.Com, B.Sc, BCA/BCS, B.E./B.Tech, Others

Key Skills

Technical Support, IT Helpdesk, Desktop Support

Company Profile

Guided by 30+ years of experience and a customer-obsessed approach, we are redefining and transforming the contact center and the associate experience. Partnering with you to deliver tailored solutions at every touchpoint, we drive your CX strategy to meet your unique business challenges. Our people understand the best experiences are delivered when they make real, emotional connections and deliver rapid solutions to leave lasting impressions on behalf of your brand.
 



Address

Kindly Contact between 10.00 am - 1.00 pm

Email Address

Contact at 8925062723

Contact Number

8925062723

Posting Date

4/7/2021














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