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MyLoanCare Ventures Private Limited is looking for Technical Support Engineer




Job Profile

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

Job Responsibilities-

Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues, including account setup and network configuration
Ask customers targeted questions to quickly understand the root of the problem
Track computer system issues through to resolution, within agreed time limits
Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
Properly escalate unresolved issues to appropriate internal teams
Provide prompt and accurate feedback to customers
Refer to internal database or external resources to provide accurate tech solutions
Ensure all issues are properly logged
Prioritize and manage several open issues at one time
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Prepare accurate and timely reports
Document technical knowledge in the form of notes and manuals
Maintain jovial relationships with clients.

Key Requirements-

Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
Hands-on experience with Windows/Linux/Mac OS environments
Good understanding of computer systems, mobile devices and other tech products
Ability to diagnose and troubleshoot basic technical issues
Familiarity with remote desktop applications and help desk software
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
BS degree in Information Technology, Computer Science or relevant field
Additional certification in Microsoft, Linux, Cisco, Asterisk Dialer or similar technologies is a plus.
 



Specialization

IT-Software, Desktop Support, Network Administration, IT-Software Others

Experience

0 - 3 yrs

Location

Gurgaon

QualificationQualification

B.Sc, BCA/BCS, B.E./B.Tech

Key Skills

IT Helpdesk, Desktop Support, Technical Support, Remote Desktop, Troubleshooting

Company Profile

MyLoanCare.in is among India's leading online loans marketplace led by a Gurgaon based team of techno-financial experts working on a mission to bring transparency, simplicity and convenience in the way people borrow money. MyLoanCares state-of-the-art, home-grown technology platform enables online delivery of loans and related services to customers with speed and transparency. Our website myloancare.in gets more than 1.5 lakh visitors every day and has an average customer ratings of 4.3/5.

We have recently received a round of Series A equity funding from Ncubate Capital Partners, a private investment arm of SAR Group family office for investments in branding, technology augmentation and growth of our company.
We have partnered with over 25 leading banks and finance companies operations for providing retail and SME credit across the country. We operate across all customer segments, have a pan India presence in more than 1100+ cities through our partner banks and a team of 120+ professionals. Our key product offerings include home loan, personal loan, gold loan, business loan, mortgage loan, loan against property and credit cards. We are currently hiring for our next phase of growth.
 



Address

Not Provided

Email Address

hr@myloancare.in

Contact Number

Not Provided

Posting Date

4/7/2021














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